Valentin Imperial Riviera Maya is an Adults Only (18+), 5 star all-inclusive resort and is designed in the style of an elegant Mexican hacienda nestled amid sumptuous tropical gardens. Located just 25 minutes from Cancun International Airport and 20 minutes from Playa del Carmen. This magnificent award-winning resort boasts one of the most breathtaking swimming pools in Riviera Maya. It offers luxurious and spacious accommodations in different Suites and Junior Suites categories, à la carte breakfast, unlimited dinners at 7 à la carte restaurants with no reservations required, premium Wi-Fi, 11 bars, 24-hour room service, daily activities, nightly entertainment and an absolutely spectacular half mile long secluded beach.



Escape and enjoy this unique oceanfront resort. The property’s elegant architecture, with touches of a rich colonial decor, offers an exceptional experience. Located in Playa del Secreto, one of the nicest beaches in the Riviera Maya, the resort is a peaceful oasis where everything has been designed to create an aura of romantic intimacy.



• 524 beautiful Junior Suites & 16 One-Bedroom Suites

• Welcome cocktail & cool refreshing towel upon arrival

• 2 buffets for breakfast and lunch, with à la carte breakfast option

• Unlimited dining at 7 à la carte specialty restaurants with no reservations (except for the Teppanyaki Grill). Dress code applies

• 11 bars: one for everyone’s taste, with unlimited alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands

• Wi-Fi access in reception, Junior Suites, Suites, and pool area

• Access to internet with computers available in the lobby

• Concierge service available at the reception and other designated areas

• 24-hour room service with in-room menu

• In-room Nespresso coffee set

• Minibar restocked daily with water, soft drink, juice, beer, and a snack

• Satellite TV and radio alarm clock

• Iron and ironing board or garment steamer depending on the room category

• In-room digital safe – 15” laptop size

• Marble bathrooms with jetted bathtub, separate toilet and shower enclosed by frosted glass doors

• Toiletries made from natural ingredients, hair dryer and vanity mirror

• Double size jetted bathtub and double vanities in all Silver, Golden, Golden Superior, Golden Swim-Up Junior Suites and One-Bedroom Diamond & Imperial Suites

• Double vanities and rain showers in all Silver Superior and Emerald Junior Suites.

• Oversized jetted bathtub in all Emerald Junior Suites

• 5K race, beach volleyball, two tennis courts, one paddle court, one basketball court

• Fitness center with yoga, Pilates, body fitness, TRX and Zumba classes

• Great swimming pool with Aqua Force, Aqua Fitness, pool biking, pool volleyball, pool basketball, foam party

• Non-motorized water activities – kayak, snorkeling, Hobie cat and boogie boards

• Pool towels and lounge chairs

• Wheelchair accessible rooms with roll in shower available (8)

Sports

• Non motorized water sports activities: kayaks, Hobie cats, snorkeling gear (mask and snorkel only), boogie boards

• Gym and fitness center with yoga, TRX, Pilates, body fitness and Zumba classes

• Beach and pool volleyball

• Two tennis courts: lit at night when requested

• One paddle court: lit at night when requested

• One basketball court: lit at night when requested

• Motorized water sports activities outside the resort ($)

• Diving outside the resort ($)

*All Inclusive rates which include resort taxes and fees are shown below. Tipping not included.

*Environmental tax per room and night to be paid by the guest directly at the hotel as it can not be collected in advance. Hotels within Riviera Maya- Environmental Tax of $20 Mexican Pesos (approximately $1.10 USD) per room, per night will be charged and can only be collected upon hotel check in. They cannot be paid in advance.  Hotels within Cancun and Puerto Morelos- Environmental Sanitation Tax of $30 Mexican Pesos (approximately $1.60 USD) per room, per night will be charged and can only be collected upon hotel check in. They cannot be paid in advance. 

NOTE: The resort information detailed on this website may change, be discontinued or be made unavailable at any time at the resorts discretion. We are in no way guaranteeing these amenities will be in place at the time of our event.

We reserve the right to update this page at any time without notice. 

Dress, shorts or jeans. Swimwear must be dry and covered. No bare feet.

EVENING:

There are three dress codes according to the different restaurants and bars as follows:

1. NIGHT ELEGANT

Ladies: Dresses, blouses, skirts, dress jeans (not torn nor ragged), capri pants, elegant bermudas, dress shoes & elegant sandals. Beachwear, sportswear, t-shirts, short-shorts, tennis shoes or beach sandals are not allowed.

Gentlemen: Long pants only (includes elegant jeans, not torn nor ragged), shirt with collar and long or short sleeves (it can be a polo shirt, a classic shirt, as long as it has a collar and sleeves), elegant shoes. Beachwear, sportswear, 3/4 pants, bermudas, t-shirts, tennis shoes, tank tops or sandals are not allowed.

2. NIGHT CASUAL-ELEGANT

Ladies: Dresses, blouses, skirts, dress, jeans (not torn nor ragged), Capri pants, dress shoes, elegant sandals. Beachwear, sportswear, t-shirts or beach sandals are not allowed.

Gentlemen: Long pants, shirt with collar and long or short sleeves (it can be a polo shirt, a classic shirt, as long as it has a collar and sleeves), closed shoes or elegant sandals. Beachwear, sportswear, t- shirts, tank tops or beach sandals are not allowed.

3. NIGHT CASUAL

Ladies: Dresses, blouses, skirts, dress, jeans (not torn nor ragged), Capri pants, elegant Bermudas, dress shoes, elegant sandals. Beachwear, sportswear, t-shirts or beach sandals are not allowed. Gentlemen: Long pants, Bermudas, shirt with collar and long or short sleeves (it can be a polo shirt, a classic shirt, as long as it has a collar and sleeves), closed shoes or elegant sandals. Beachwear, sportswear, t-shirts, tank tops or beach sandals are not allowed.



BOOK BY JUNE 1, 2023

The Group Leader for each room, please follow the link below to purchase your ground airport transfers.   

Note: The group leader is the person who booked the room and is responsible for ensuring that all guests in the room receive this information and book their airport transfers.

INSTRUCTIONS FOR PURCHASING:

1. Follow link below
2. Complete your arrival and departure dates (note: transfers dates must match your resort stay dates)
3. Enter the number of travelers 

Note: if you know of several people flying with you on the SAME EXACT (SAME AIRLINE AND FLIGHT NUMBER) flights you can plan to ride together. However, all flight itineraries must match exactly to be accepted. If you have separate itineraries you will each need to purchase separate transfers. 

Tip: If you have the EXACT SAME arrival flight as others but different departures:  You could arrive with a group booking one-way private for up to 7 and for the return, purchase one-way private back to the airport including only people who are on same flights.

4. Click Search

5. Choose the transfer option, book, and pay

You may want to add Water, Beer and/or Snacks to your reservation.  ****Due to construction in the area, travel times to the resort and from the resort can be extended.*****

💫PRO TIP: Private transfers is for the van. 1 to 7 passengers rate per van/vehicle. The van can have up to 7 passengers. If you know of others traveling on the same exact arrival and departure flight itineraries you could share. Or enjoy private for just a little more than 2 shared transfers (*all passengers must be on the exact same flights for arrival and departure)…

DESCRIPTION OF SERVICE FROM TRANSFER COMPANY:

Shared: With this service, we usually will send them with other travelers going to the same zone, could max 3 stops at other resorts before the drop-off. May be other people outside of our group and staying at other near by resorts.

Private service: This means that no one else besides the persons in the reservation would be in the vehicle, this will be a maximum of 7 people in the service.

TO UPDATE OR MAKE CHANGES TO YOUR TRANSFERS:

Try one of the following methods to contact Lomas Travel:

1. Download our LOMAS TRAVEL Customer Care App and click on the assistance options to live chat with one of Lomas representatives.  
2. By what app messaging +52 (998) 980 0732 
3. Contact Customer Care 24/7 <customercare@lomas-travel.com> 
4. Phone USA 844 622 0800 / 8445062776

Note: The French Connection Events and Travel is not able to make any changes or handle any change requests for transportation. 

✈️ Flights: Guests will book their own flights into Cancun airport. (CUN).

🚐 Ground/Airport Transfers: We will coordinate group ground transportation from the Cancun airport to the resort and back. This will be arranged closer to the date of travel and will be billed to you separately.

🏩*Rooms: We have a great rate for this birthday weekend celebration. Secure your spot!

TERMS AND CONDITIONS AND LIABILITY WAIVER AGREEMENT

Terms and Conditions and Liability Waiver Agreement (“Agreement”) is entered into by and between TF Wedding Consultant, Inc. d/b/a/ The French Connection (hereinafter “The French Connection”) and the Traveler/Guest(s) who book their stay to attend.

Resort: VALENTIN IMPERIAL RIVIERA MAYA

Details: Requested Room (note: rooms are not held and are not considered booked until the terms/conditions have been signed and the payment has been received and a confirmation of payment has been sent by The French Connection.)

Upon submitting your Guest Room Reservation request, you the Traveler/Guest, authorize The French Connection to facilitate Hotel Reservations on your behalf and agree to participate in Joyce Go Birthday Celebration in Mexico (the “Event”), an event organized by The French Connection, on your own free will and intentional act.

By booking with, The French Connection, YOU AGREE TO THE GENERAL/CANCELLATION TERMS & CONDITIONS contained herein. Any payment constitutes acceptance of the these terms. All policies, procedures and terms contained herein are subject to change at any time without notice at The French Connection’s sole discretion.

As a condition of making a Booking, you warrant that:

• you are at least 18 years of age;

• you have the authority to create a binding legal agreement with us and the relevant Hotel Reservation supplier(s) and or resort;

• you will only make Bookings for you or for other persons for whom you have authority to make such Bookings (Other Persons);

• you will advise such Other Persons about these Terms (as updated by us from time to time) and any other applicable terms that apply to a Booking;

• all information supplied by you (including any information supplied on behalf of Other Persons) in respect of a Booking is accurate, complete and up to date;

• you will advise such Other Persons about the recommendation of Travel Protection offered.

CANCELLATION OR MAKING CHANGES TO YOUR BOOKING

All payments are non-refundable after 11/1/2022. All payments that are non-refundable in this agreement are considered liquid damages and/or agency fee. Cancellations for any reason will result in zero refund. Change requests must be made in writing to tracy@thefrenchconnectionevents.com and be received at least 45 days before check-in in order to be considered. Bedding requests, room location requests, room amenity requests are all subject to the availability at check-in. Requests are not guaranteed and there is no refund for requests not being honored by the resort. No rebooking is allowed.

TRAVEL PROTECTION

We strongly recommend that you purchase Travel Protection. See details emailed to you and here on the Joyce Go Birthday Celebration website.

INTERNATIONAL TRAVEL

ASSUMPTION OF RISKS: The undersigned acknowledges and agrees that participating in the Event and travel to Mexico involves numerous inherent risks and dangers including the risk of serious injury, accident, illness, death and property damage, resulting from the forces of nature; local insects, flora and fauna; civil unrest; terrorism; misused or poorly maintained equipment or other mechanical failure, roads, trails, hotels, vehicles or other means of conveyance, improper or no access to means of rapid evacuation or availability of medical attention or supplies.

You are responsible for ensuring that you and all other guests on your reservation, meet any applicable foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met.

By offering Hotel Reservations in particular international destinations, we do not represent or warrant that travel to such areas is advisable or without risk, and we are not liable for damages or losses that may result from travel to such destinations. We recommend you check your country’s foreign travel guidance for further details.

HEALTH & SAFETY TIPS FOR TRAVELERS

As travel opens around the world, all destinations, airports, air carriers, hotels, restaurants, transfer companies, car rental companies, shops and excursions have established COVID-19 safety measures and precautions which may change from day to day. These safety measures may include but are not limited to curfews, attraction closings and reduced hours, size of group gatherings, social distancing requirements, health screenings and self-quarantine requirements. In addition, you must follow CDC guidelines and the recommendations of health officials. Please note that any public location where people have been or are present provides an inherent risk of exposure to COVID-19 and The French Connection cannot guarantee that you will not be exposed during your vacation. By traveling, you agree that you assume these inherent risks associated with your vacation. Any and all additional costs will be your sole responsibility.

Before booking travel and before your travel dates, we strongly recommend that you visit the U.S. Department of State website travel.state.gov, as well as the Centers for Disease Control and Prevention website, cdc.gov, which include important information on foreign travel such as travel advisories, warnings and restrictions issued by the U.S. government. You are responsible for complying with the health requirements of the countries you intend to visit. If you make a booking, you are confirming that you have followed our recommendations above and forever waive any argument that we should have done anything further with respect to warnings or alerts.

Check with your physician regarding any immunizations that may be recommended or required. Use common sense while vacationing abroad. For example, if you choose to drink alcohol, do so in moderation. In addition, be cognizant of the effects of mixing alcohol and certain medications. Should someone in your party become ill, alert the resort front desk for immediate medical attention or call the emergency number provided by the resort. Also advise your Resort Representative as soon as possible, who may be able to provide assistance. If you have medical issues or concerns about medical services, we urge you to contact your resort with specific questions. Please be aware that medical standards and training of emergency responders and resort medical facilities vary greatly, and health care abroad may not be the same as you might expect at home. It may be standard policy for hospitals and medical providers abroad to require cash payment upfront for services. Check with your insurance provider regarding claims for reimbursement. Sports and aquatic equipment, especially scuba gear, may not meet U.S. safety standards and many resort pools and beaches may lack lifeguards. Balcony railing heights in Mexico are lower than the mandated heights in the United States, and also may be lower in other countries. Low balcony railings create a risk of falls, which may result in serious injury or death. Bottled drinking water is recommended. BY OFFERING TRAVEL PRODUCTS IN PARTICULAR DESTINATIONS AND INTERNATIONAL DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. No destination is 100% safe. By embarking upon your travel, you voluntarily assume all risks involved in such travel, whether expected or unexpected.

RELEASE & WAIVER: THE UNDERSIGNED HEREBY FOREVER, RELEASES, WAIVES, DISCHARGES, AND COVENANTS NOT TO SUE TF Wedding Consultant, Inc, and its officers, directors, employees and agents (collectively the “Releasees”) FROM AND FOR ANY LIABILITY RESULTING FROM ANY PERSONAL INJURY, ACCIDENT, OR ILLNESS INCLUDING DEATH AND/OR LOSS OF PROPERTY, HOWEVER CAUSED, ARISING FROM, OR RELATED IN ANY WAY TO, PARTICIPANT’S PARTICIPATION IN THE EVENT, EXCEPT THOSE CAUSED BY THE WILLFUL MISCONDUCT, GROSS NEGLIGENCE OR INTENTIONAL TORTS OF RELEASEES AS APPLICABLE.

POST-VACATION CONCERNS

If you have a complaint while on vacation, you must provide The French Connection with a reasonable opportunity to rectify the issue during your vacation by promptly notifying your Resort Representative who will make every effort to assist. Email: tracy@thefrenchconnectionevents.com Full details of the complaint with photographic and video evidence is recommended. Complaints will not be considered if submitted post travel.

DISCLAIMER

We and our Staff will make reasonable efforts to update our Information to ensure its accuracy. However, our Information is provided by the suppliers of our Hotel Reservations. As such:

• our Information may be changed, enhanced, amended or deleted at any time, any non-availability or change may occur at any time without notice and without liability to us or our Staff;

• we make no representations about the suitability of our Information for any purpose;

• the inclusion or offering of any Hotel Reservation does not constitute any endorsement or recommendation of such Hotel Reservation by us or our Staff;

• services are provided “as is” without warranty of any kind.

We expressly reserve the right to correct any pricing errors and/or Bookings made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your Booking at the amended price or you may cancel your Booking without penalty.

OUR LIABILITY TO YOU

The hotels and other suppliers providing Hotel Reservations to us are independent contractors and not agents or employees of us, or our Staff.

We and our Staff are not liable for:

• the acts, errors, omissions, representations, warranties, breaches or negligence of any Affiliate or the suppliers of the Hotel Reservations; or

• for any personal injury, death, property damage, or other damages or expenses resulting there from.

We and our Staff have no liability and will make no refund in the event of any:

• delay;

• cancellation;

• overbooking;

• strike;

• force majeure; or

• other causes beyond our direct control;

and we have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.

INDEMNIFICATION AND HOLD HARMLESS: The undersigned also hereby agrees to INDEMNIFY,

DEFEND AND HOLD the Releasees HARMLESS from any and all claims, actions, suits, procedures, costs, expenses, damages and liabilities including, but not limited to, attorney’s fees, arising from, or in any way related to, Participant’s participation in the Event, except for those arising out of the willful misconduct, gross negligence or intentional torts of the above parties, as applicable.

APPLICABLE LAW

• Our Information is made available by a U.S. entity and these Terms are governed by the laws of the State of Texas, USA. You hereby consent to the exclusive jurisdiction and venue of courts in Bexar County, Texas, USA, in all disputes arising out of these Terms or relating to the use of our Information.

ACKNOWLEDGMENT OF UNDERSTANDING: The undersigned has carefully read this Agreement, and has had the opportunity to ask questions about the same. The undersigned fully understands the terms of this Agreement, that the undersigned is giving up rights in connection therewith, and that its terms are contractual, and not a mere recital. The undersigned acknowledges that he or she is signing this Agreement freely and voluntarily. 

Click HERE to sign

ENTRY REQUIREMENTS: It is the responsibility of the traveler to determine all necessary documentation for entry into the country for which you are traveling. The Birthday Girl as well as The French Connection Events & Travel are not responsible should you be denied boarding due to insufficient documentation.



Travel Suggestions:

• DRESS CODE: Make sure to refer to the Host Resort page for the resort dress code. See additional packing tips below.

• Store a color copy of your passport and credit cards in your carry-on bag, separate from the originals. 

• Pack a Pen (black or blue ink) and have it easily accessible.

• Provide your emergency contact with your itinerary.    

• Plan accordingly for children, pets and others in your care should you be unable to return as originally scheduled. 

• Contact your credit card company to let them know you are traveling to Mexico and will have foreign charges. Remember the resort will keep a credit card on file for any incidental room charges. 

• Contact your cell phone carrier to make sure you will have service in Mexico. (I recommend turning your phone off and back on when you land in MX. This helps your phone receive the MX signal) 

• If you purchased Travel Protection, please have access to the customer service phone number and plan id.     

• Download WhatsApp to your phone. This is a common messaging service in Mexico, and you’ll find that it gets used for resort, transfer and even excursion communications.  

• Review this CDC Healthy Travel Packing List CDC Healthy Travel Packing List  

• Print your hotel booking and transfer confirmations.

RETURN home: 

• Before you arrive back to the US. Download US Customs and Border Protection’s free Mobile Passport Control app – it allows expedited entry into the US. Follow steps to scan passport and have ready when you land in the US and go through security for Mobile Passport. 

REQUIRED ACTION: 

New Cancun tax: This is a new tax and you may be asked to pay it or show proof that you have paid it online. Travelers may be asked to present at departure the payment confirmation. Here is the link for the webpage where to pay it. 

New Cancun tax Click Here

MORE INFO VISITAX - This mandatory Quintana Roo tourist tax came into effect April 2021. This is not the Mexico Tourism tax that is attached to airline tickets, nor is it the Environmental tax that is collected at separately at the resort.

The tax is 241mxn (around $12USD) per person. Travelers can pay before their trip, or during the trip.   The ONLY official link to pay prior to the trip is: https://www.visitax.gob.mx/sitio/.  If the link doesn't work, it is recommended trying a different browser, or a different credit card. If that does not work, you can contact them directly: by Phone: (998) 223-6842, (998) 329-5745, (998) 483-7659 from 6am-10pm or by Email: contact.us@satq.qroo.gob.mx.There is now another way to make the VISITAX payment, which is directly at the Cancun International Airport, There are payment booths and kiosks in the terminals 2 and 4, at arrivals which are open from Monday to Sunday from 8:00 a.m. to 5:00 p.m. to 6:00 p.m.

The required information is extremely simple and should only take a few moments to complete.

Groups, with families, in particular, can include everyone in one payment process to make it even smoother.

The responsible party will require the following information: The full names of every person in the group

The number of people in the group

The birthdate of everyone in the group

The passport number of everyone in the group

The group’s date of entry and departure

The process and information required should be the same regardless of whether it is done online or on arrival.

(#1 packing Tip: Zen Attitude and Patience) 

‼️Important Note‼️: Do not pack any type of e-cigarettes, CBD oil or infused products (e-cigarettes are prohibited in Mexico. Customs agents will take them from you if your luggage is searched and you could have to pay a large fine). Do not take any type of cannabis. If you are a hunter, make sure you do not have any type of ammunition in your bags. We have heard many stories of people using old hunting bags and 1 bullet accidently being left in the bag… This meant the traveler is detained and ends up being a huge expensive ordeal. 

PLAN TO PACK:

1. Valid Passport!
2. Snacks for the plane and for transfer to resort.  

3.    Hydro-flask or insulated cup. Many resorts in Mexico are cutting back on providing bottled water.  Also having an insulated cup save trips to the bar.

4.    Sunscreen – sunscreen runs about $30 at the resort. Bring plenty. If you plan to do an excursion that includes swimming with animals, snorkeling around coral reefs, you must have reef-safe sunscreen. 

5.    Beach Bag and small bag/purse for night. 

6.     Ziplock bags: They can hold wet clothes for the trip home, they can be used to organize your suitcase, you can toss them into your beach bag for daily essentials…they are my favorite packing tool. 

7.     Cash for tipping. Small bills. See tipping guide below. 

8.     Do not worry about exchanging money. USD is accepted and welcome in Mexico and most all the Caribbean islands. If you are going off the resort property, PESOs may be necessary. Ask the concierge.  

9.    If you’re celebrating your anniversary or honeymoon, it is essential that you bring a copy of your marriage certificate or your wedding invitation to prove your wedding date and qualify for any special honeymoon/anniversary goodies the resort might have! 

10.    You do not need a voltage adapter for Mexico

11. Most resorts either have no straws (to save the environment), or terrible biodegradable straws. Pack a re-useable straws because frozen drinks are meant to have straws 🍹. 

12. Many resorts have restaurants that require men to wear long pants and closed toed shoes. Women can get away with pretty much anything (sorry guys) but ladies some restaurants require shoes other than flip flops so bring a nicer pair of shoes. Be sure to review the Host Resort restaurant dress code on this website so you are prepared. 

13. Paradise can get chilly. Don’t forget a light sweater or pashmina. 

14. Room Smells and Extra Moisture defense. Humid environments create musty smells. Some people complain that rooms in tropical destinations have a musty odor. I recommend packing DampRid. Picking this product up at Walmart will be a game changer! Also, if your room has a sewage smell…try running water down the drain of your tub. Odd I know but plumbing is different out of the US. Many times, tubs are not used so consequently there is a smell that comes up. I always make it a habit of running a little water down the tub drain if it is a separate stand-alone tub that isn’t being used. 

15. Comfortable shoes for walking around the resort. The resort is large. They do have golf carts that will pick you up but having comfortable shoes for walking around the resort will make it more enjoyable.

💫ProTip: We suggest at least $300-$400 for 5-day trips for 2 people. It is suggested to go to the bank before traveling and get $1's, $5's, $10's before your trip. 

Breaking larger bills at the resort can be hard so we recommend getting small bills before you travel.

Cancun Airport is fairly simple to navigate. International arrivals may take place in Terminal 2, 3 or 4. 

These directions still apply. 

IMMIGRATION

Once you deplane, you will be directed to (or choose) one of 2 options for going through immigration .

(option 2 available in some terminals only)

Option 1) The normal immigration lines where you will speak to an agent, and have your passport stamped. Please keep your physical or digital boarding pass until you clear immigration in case it is needed.

Option 2) The electronic passport control machines (only available for 18 years old and up). If you go through these machines, please enter and scan your passport. Wait for your photo to be taken and collect your receipt with the QR code. Make sure to retain your receipt as you may be asked for this upon departure from Mexico.

BAGGAGE

Once you pick up your bags at the carousel, you may be selected to have your bags checked. 

Not difficult. ..Just do as you are directed to allow the security personnel to check your bags for illegal substances. 

Up your odds of not being selected for a security check: Make sure everything is secure at the baggage carousel, get everyone together, then walk purposely toward and through the glass sliding doors labeled “Hotel Shuttle” like you’ve done this a thousand times. 

💫PRO TIP: Not making eye contact helps too. 

If you signed up for the Group transfers that were emailed to the Group Leader for each room, your transfers are being provided by Lomas Travel. 

Once you proceed out of the secured area, this airport turns into a bit of a circus. 

Just keep walking and ignore any of the “helpful” folks inside the building. THESE ARE NOT YOUR PEOPLE 😃.

Do not stop and talk to anyone INSIDE the airport. YOUR PEOPLE ARE OUTSIDE!

No offense, I’m sure the people inside really are great people, they are just mostly a disguised time share sales force.

DO NOT STOP UNTIL YOU ARE IN THE SUNSHINE! 

Follow the above instructions and look for a Lomas representative holding a sign with our information.

Note: even if you do not see our Group info on their sign, go up to the first Lomas Travel rep you see and tell them you are here for a group transfers. Give them your name and they will assist you

‼️IMPORTANT‼️: You will be given a Blue and White paper at the airport. DO NOT LOSE THIS PAPER!

This will have your RETURN pick up time listed on this paper. You will not be given any other notification about your return pick up time. It will be on this paper. 

Uniforms to identify your transfer service: 

Lomas employees wear a light TEAL/AQUA shirt 

Transfers back to Airport: 

‼️IMPORTANT‼️Refer to the Blue and White paper that you were given when you arrived in Cancun. This has your return pickup time that you will leave the resort for the airport. You must be completely checkout and ready to depart by this time. 

Your transfer company will meet you at the hotel entrance at the agreed upon time usually about 3 hours (often 4 -5 hours with construction in area) or so prior to your flight. 

‼️IMPORTANT‼️ If you did not receive your pickup time or forgot what time you are supposed to leave the resort back to the airport, you must call Lomas at the numbers below. 

NOTE: IF YOU HAVE ANY QUESTIONS ABOUT YOUR TRANSFERS OR CHANGES YOU MUST CONTACT LOMAS TRAVEL DIRECTLY. Tracy and The French Connection can not assist with this.

ALSO, GUESTS WHO ONLY BOOKED WITH LOMAS RETURN TRANSFERS ONLY OR SEPARATE RETURN TRANSFERS FROM THEIR ARRIVALS GROUP LEADER , THESE GUESTS WILL NEED TO CONTACT LOMAS TO FIND OUT THE PICK UP TIME. Tracy and THE FRENCH CONNECTION EVENTS & TRAVEL WILL NOT HAVE ACCESS.

Try one of the following methods to contact Lomas Travel:

1. Download our LT Customer Care App and click on the assistance options to live chat with one of Lomas representatives.  
2. By what app messaging +52 (998) 881 9416
3. Contact Customer Care 24/7 <customercare@lomas-travel.com> 
4. Phone USA 1-844-622-0800 or 1-844-506-2776 

Note: The French Connection Events and Travel is not able to make any changes or handle any change requests for transportation.  

Due to the Covid pandemic and increased demand for travel to Mexico, resorts are operating with new staff being trained, in some case fewer staff or simply dealing with the influx of travelers.

Please be patient, as this could impact wait times as well as availability of certain amenities.  

Make a point to chat and be friendly with the staff.

They work hard and do a fabulous job in the heat and sun every day. 💫 Friendliness goes a long way.

PHONE NUMBER:(+52) 984-206-3660

CHECK-IN/CHECK-OUT

It is possible that your resort room may not be ready upon arrival.

Check in is 3PM.

Pack your bathing suits and beach/pool needs in an easily accessible location. The hotel will give you a place to change and store your luggage. You can get your vacation started. This also applies in reverse for late departures.

Check out is 12PM

Any departure after 12PM is subject to extra charges unless agreed upon in writing.

WELCOME BAG 💃🏻

The couple has arranged for a Welcome Bag to be delivered to your room. It will be delivered AFTER you check in. 

NOTE: Bags will not be delivered if you have your Do Not Disturb on your door/room. 

**The birthday girl has no control over the delivery of bags. If you do not receive your welcome bag. Please contact the Front Desk, Bellman or Hotel Concierge, and they will assist you.  

SMOKING

Smoking is now illegal in Mexico in all public areas. Each resort will have its own rules on this, but most have designated smoking areas. Be sure to ask a staff member where they are located. Also, the sale of e-cigarettes is prohibited in Mexico.

DRINKING WATER

While you cannot drink tap water in Mexico due to the high mineral content, rest assured that all water and ice served at your resort and excursions is filtered. 💫 Don't forget your hydro-flask or insulated cup for water. 

SEAWEED

Sargassum is a free-floating seaweed that can wash up on beaches and be present in the ocean in front of your resort. The amount of sargassum fluctuates based on the time of the year, ocean, currents, weather, wind, tides and location. While typically seasonal in the warmer months, it cannot be predicted, and patterns change year-round.  Resort staff does their best to keep the beach clean.

ROOM or RESORT CONCERNS

We hope that you have a lovely time in Mexico and hope that you do not experience any services that you are unhappy about.  However, if you have problems during your stay, you must provide the Resort with a reasonable opportunity to rectify the issue during your stay by promptly notifying the Hotel Management of your problems (documenting who you spoke to as well as date and time).  Please give them a chance to fix the issue while you are there and let you enjoy your vacation.  If your issues do not resolve quickly, please loop in Tracy, by emailing her and she will make every effort to assist. Email: tracy@thefrenchconnectionevents.com.  Include full details of the problem with photographic and video evidence is recommended.   Note: Complaints will not be considered if submitted post travel.